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Customer Service
- Shipping & Delivery
- We strive to have the best and quickest order processing time in the business. It is our goal to have our products ship within 1 business day. Once an order is placed, it is transmitted to our warehouse for packing and processing for shipment. Orders placed after 3:00pm mountain time will be processed in our warehouse the next business day. Please be aware that orders placed with 3-day select, 2-Day or Next Day options from UPS indicate the estimated delivery time after the order has been received by UPS and does not include the order processing time including warehouse packing and shipping requirements. We are unable to ship internationally under our current agreements. Cool Aid Brigade’s Standard and Free Shipping (when applicable) options will be USPS Priority mail. Orders with P.O. Boxes will be shipped USPS Priority Mail when 3-day select is selected. When Overnight and 2nd day options are chosen, then USPS Express Mail will be used. It is our goal to get your order shipped to you as quickly as possible. If you feel we didn’t perform to appropriate standards, please tell us about your experience in the Contact Us page.
- Privacy & Security
Cool Aid Brigade always has and always will respect the privacy of our customers. We want to give the best customer service possible, and ensure your trust. The only information we collect is what is given when an order is placed. At no time will we sell or share that information with any 3rd party company. The information obtained from registration on-line is used to save you time on future purchases and /or to receive occasional e-mails or newletters.
These emails provide you with information regarding the specific products you purchased, upcoming sales, and the latest from the world of Cool Aid Brigade. You can opt out of e-mails at any time. You may do so by clicking on the unsubscribe link included in each e-mail, or by e-mailing us at Customer Service While our site can be used by anyone. Any person under 18 years of age must have parent or guardian’s permission before providing any personal information.
"Cookies" are necessary in the world of online shopping. They are tiny text files stored on your computer containing information that helps make the online purchasing process work. You can opt to refuse cookies, but they are necessary if you want to buy merchandise online.
This site may contain links to other sites. Cool Aid Brigade is not responsible for the privacy practices or the content of such Web sites.
When placing on order, we need the following information: Name, shipping and/or billing address, e-mail address, phone number, and credit card information. We use Authorize.net for credit card authorization and fraud detection. In addition, we use industry an standard SSL Certificate(Secure Sockets Layer) encryption to protect you personal information.
If you have any questions concerning our Privacy Policy, please e-mail us at CustomerService
CoolAid Brigade strives to provide children with as much customer service as possible without violating their privacy rights. For their protection, Cool Aid Brigade asks that anyone 13 or younger not attempt to register with us on the site or otherwise provide us with any personal information without the consent of a parent or legal guardian. Any or all online contests hosted by Cool Aid Brigade are open only to U.S. residents who are 13 years of age or older.
- Returns & Replacements
- Trouble-free Return Policy –
It is our goal to provide complete satisfaction along with ease and comfort purchasing online. If you are not completely satisfied with your purchase, please send it back for an exchange or refund. We will happily accept all returns for items returned with original tags, unworn and unwashed with no questions.
To process a return, please call Customer Service at 888-215-0407. In order to increase the likelihood of replacement with the same or similar item, it is best to place a new order immediately while speaking with Customer Service. We will provide free Standard Shipping on the replacement item. Returns should be sent to the address below. Please write the order number from the invoice on outside of package and include the order number or copy of invoice inside the box as well. We recommend for your protection that you use an insured and traceable shipping method for your returns (no COD’s will be accepted). We are not responsible for items lost or damaged during the return shipping process.
Defective Products: We honor manufacturer warranty for the products purchased through our site. Please call our customer service at 888-215-0407 with any manufacturer defect issues. We will attempt to promptly replace with the same or like item. Standard Shipping of the replacement item will be free.
Return Policy for footwear: We want you to be completely satisfied with the purchase of your footwear from our site and will refund or exchange footwear items subject to the following conditions. All returned footwear must include the original shoe box, original tags, be un-worn and in new condition. New footwear should be tried on indoors on the carpet for comfort and fit. If a footwear return is needed, please make sure you do not wear them. Cool Aid Brigade is unable to refund or exchange shoes that have been worn and are not in new condition.
Returns/Exchanges: Please write the order number from the invoice on outside of package. Please include order number or copy of invoice inside the box as well and send all returns to: Cool Aid Brigade – Returns
845 W. 1660 North Washington, UT 84780
Credit cards will be credited once we have received the returned merchandise in our warehouse.
**** Orders shipped with Free Shipping discount and returned for refund and not exchanged will be charged the original standard shipping costs ($4.95).
